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Resolving Disputes
Dispute resolution is seen as a key part of TCF by the FCA. We can help with:- Establishing a fit for purpose complaints procedure
- Updating your complaints procedure
- Clarification as to which Ombudsman provides what levels of recourse to which type of clients
- Reporting requirements
- Complaint types and appropriate procedures
- Necessary references have been made to the FSCS
- Client responses
